Average Score (240 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

240 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Kori S.08-25-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    Scott and team did a great job!

  • Caroline B.08-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    My VW service associate was fantastic. She was friendly, genuine, helpful and patient. I would want her to assist me every visit.

  • Adelene Y.08-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Prompt service, explained everything up front, friendly, very professional

  • Justin Z.08-17-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Fast friendly service.

  • Jacob M.08-17-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • J Santos R.08-17-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

  • Samuel A.08-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Nothing to improve. Improve on your existing business model. Easy transaction and very skilled and best customer service

  • Lauren A.08-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I've never has an issue. Quick and considerate. Hannah (I believe that that is her name) is so incredible. She's the absolute best. She is kind and knowledgeable. She remembers details about me and my car, even if I haven't been there in months...which is so huge. I look forward to seeing her each time. The man in the desk next to her (I don't know his name) gives me more in depth details, which I really appreciate. He is always personable and talks to me as a person and not a faceless customer. They both express concern and safety issues with unexpected issues with my car, without being pushy.

  • John Y.08-14-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Guy was amazing!

  • Bonnie R.08-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Amazing customer service agent (Hannah) smart, considerate & kind.